Refund and Cancellation Policy
Effective Date: July 18, 2026
This Policy applies to Build Arbiter services purchased through the website, Stripe or a written engagement unless different terms are agreed in writing.
1. Priority Construction Evidence Triage
A full refund may be requested when:
- The request is made before the initial consultation begins
- Build Arbiter has not started substantive review of the client’s material
A refund is no longer ordinarily available after:
- The initial consultation begins
- Build Arbiter starts reviewing documents, photographs or other project material
- A written finding or other substantive work has been prepared
This reflects the professional time reserved and work performed.
2. Rescheduling
A client may reschedule the initial consultation once without charge when at least 24 hours’ notice is provided.
Build Arbiter will make reasonable efforts to accommodate emergencies and genuine unforeseen circumstances.
Repeated missed appointments or failure to respond may result in closure of the matter.
3. Client Delay
The review period does not begin until the consultation is completed and all agreed information has been received.
If the client does not provide the agreed information, Build Arbiter may pause or close the matter after reasonable follow-up.
Any refund will depend on whether substantive work has already begun.
4. Out-of-Scope Material
If the information supplied exceeds the stated Priority Triage limits or reveals multiple substantial issues, Build Arbiter may:
- Proceed only within the original scope
- Offer a separately quoted larger review
- Credit the $195 payment toward an accepted larger review
- Decline the matter and refund any unearned portion
Build Arbiter will not expand the scope or charge an additional fee without the client’s agreement.
5. Build Arbiter Cancellation
If Build Arbiter declines the matter before substantive work begins or cannot provide the purchased service, the client will receive a full refund.
If part of the agreed work has already been completed, Build Arbiter may provide the completed work and refund the unearned portion.
6. Larger Services
Refund, cancellation and scheduling terms for larger or custom services will be stated in the applicable quotation, invoice or engagement terms.
7. Payment Disputes
Clients should contact Build Arbiter promptly regarding a billing or service concern so the matter can be reviewed.
Nothing in this Policy limits a right provided by applicable law or the client’s payment provider.
8. Refund Processing
Approved refunds will be returned to the original payment method where reasonably possible.
Bank and card processing times are controlled by the payment provider and financial institution.
9. Digital Products
The Build Arbiter Project Evidence Kit is not currently offered for sale.
This Policy must be reviewed and updated before any downloadable digital product is activated.
10. Contact
Refund, cancellation or rescheduling requests may be sent to: